Delete Your Diagma

Option 1 — From inside the app

The fastest way to delete your account and all its data is directly in the app:

Open: Profile → Settings → Delete Account

Option 2 — By email

Can no longer open the app? Send us a deletion request and we'll process it manually.

Send account deletion request

Or email halo@beemata.co.id directly from the email address registered to your account.

Data we delete

When your request is processed, we permanently delete the following:

• Your account and sign-in credentials
• Profile data — photo, date of birth, nationality, and passport information
• Documents you uploaded — passport, visa, acceptance letters, and certificates
• Visa & study data and your entire application progress
• Notification preferences and history
• Your device push notification tokens

What we keep and why

A small amount of data may be kept briefly after deletion:

• Diagnostic & crash logs (anonymized) — kept for at most 90 days to maintain app stability and security
• Minimal records required by law — only where a legal or accounting obligation applies, then deleted

Timeline

Deletion requests are completed within 30 days of receipt. Once done, we send a confirmation email. Deleting your account is permanent and cannot be undone.

Contact

Questions about deleting your account or data:

CV Sekawan Abadi Teknologi (d/b/a Bee Mata)
Email: halo@beemata.co.id
Subject: Delete Diagma Account

For more on the data we process, see the Diagma Privacy Policy.